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Information required by the amendment of Act No. 634/1992 Coll.

Information required by the amendment of Act No. 634/1992 Coll. on consumer protection:

  1. Guests have the right to file a petition for an out-of-court settlement of disputes to the designated authority for resolving consumer disputes, namely:

    The Czech Trade Inspection Authority
    Central Office – ADR Department
    Štěpánská 15
    120 00 Prague 2
    E-mail: adr@coi.cz
    Web: https://adr.coi.cz

    The Czech Trade Inspection Authority is the supervisory authority monitoring consumer protection and implementing Act No. 64/1986 Coll. on the Czech Trade Inspection Authority, as amended, and other legislation. The website of the Czech Trade Inspection Authority is www.coi.cz.
     
  2. In accordance with Section 1837 (j) of Act No. 89/2012 Coll., the Civil Code, hotel guests as consumers do not have the right to withdraw from an accommodation contract if the hotel provides its services within the specified time.

GRANDHOTEL PUPP Karlovy Vary, a.s. 
Mírové náměstí 2
360 01 Karlovy Vary

Secretary office: +420 353 109 200
Reception:  +420 353 109 111 
Reservation:  +420 353 109 630